Slide toggle

Welcome to Eimear Vize Designs

I design and make jewellery with precious metals and gemstones in my studio just outside Inistioge, Co Kilkenny. Each piece is handcrafted using a variety of techniques – from traditional goldsmithing to wire crochet and weaving.

I'm happy to talk to you about designing something special just for you – remember custom-made jewellery doesn't cost more, it just takes a little more time!

Have a Question?

Monday - Friday: 09:00 - 18:30 Cappagh, Inistioge, Co Kilkenny, Ireland +353 86 3330674 info@eimearvizedesigns.com

Refund and Returns Policy

Overview

We want you to be absolutely happy with your purchase so should you wish to return or exchange it, you are free to do so within 30 days from purchase. 

To be eligible for a return or exchange, your item must be in pristine condition and in the original packaging. Please also include proof of purchase. We are happy to refund or exchange all pieces with the exception of earrings, due to hygiene reasons.

Additional non-returnable items:

  • Gift cards
  • Jewellery that has been personalised 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if your refund has been approved. 

Refunds will be made within 5 working days of receipt of the returned piece. Your bank may take up to 7 working days to credit your account. Refunds will be credited to the original purchaser’s credit, debit card or Paypal account.

Shipping or return shipping charges are not refunded unless items are returned due to a craft flaw.

International customs duties and sales taxes are not refunded for shipments outside the EU.

Please contact us using the form below and we’ll get the ball rolling!

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@eimearvizedesigns.com.

Sale items

If you purchased a piece of jewellery on sale, only that amount will be refunded, not the full retail cost (non-sale price). 

Exchanges

Should you have a change of heart and wish to exchange your jewellery for another of Eimear’s pieces, we’re happy to help you select a new treasure. Just contact us using the form below. Shipping and return shipping charges are the responsibility of the purchaser. The jewellery returned for an exchange must be in pristine condition and in its original packaging.

Gifts

If the item was given as a gift, you will receive a digital gift certificate for the value of your return once it has been received in pristine condition and in its original packaging. 

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Shipping charges are only paid by us in the unusual event that the jewellery has a craft flaw. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Registered shipping, which can be tracked, is strongly recommended as we cannot be responsible for items that are lost in the post. We always send our jewellery by registered/trackable post. Better safe than sorry as our mammies would say!

Contact form